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The Path to Better Feline Care: The AAFP’s Cat Friendly Practice® Program

The Path to Better Feline Care: The AAFP’s Cat Friendly Practice® Program

The Path to Better Feline Care: The AAFP’s Cat Friendly Practice® Program

Elizabeth Colleran, DVM, MS, DABVP (Feline)
Elizabeth Colleran, DVM, MS, DABVP (Feline)
on behalf of American Association of Feline Practitioners



null FREE
null FREE
Normal Price: FREE FREE


Launch date: 15 Oct 2018
Expiry Date:

Last updated: 15 Jan 2021

Reference: 149132

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Latest User Comments

Taryn Keogh (14 Jan 2021)
Excellent perspective on how to create a Feline friendly environment in your clinic with multiple resources. If you have taken a Fear Free course previously then this CE may be repetition for you.
Steve Amsberry (13 Jan 2021)
Good summary of the challenges and benefits of the program.
Dr Jeaneyl Hazlett (9 Jan 2021)
i have been a cat friendly vet for 45 years, not in a cat friendly practice, however I still learned several tips from this seminar that will help me be a better cat vet

I would like to...

Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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There are millions more owned cats than owned dogs in the U.S., yet cats visit veterinarians less frequently than dogs. Contributing to the decrease in cat visits is the stress associated with getting the cat to the veterinary practice, and owners who are unaware of the need for wellness and preventive care. The Cat Friendly Practice® program provides a solution to this trend and contains the tools for veterinary professionals to integrate a feline perspective and embrace the standards needed to elevate care for cats.


This webinar will educate veterinary professionals the following:
• Review of the findings of the Bayer Veterinary Care Usage Study (BVCUS) II & III and what they communicate about cat owner perspectives on feline health.
• Reversing the trend of cat visits being on the decline.
• How adopting feline-friendly perspective helps veterinary professionals embrace standards needed to elevate care for cats.
• Strategies for reducing the stress associated with the veterinary visits for all part
Elizabeth Colleran, DVM, MS, DABVP (Feline)

Author Information Play Video Bio

Elizabeth Colleran, DVM, MS, DABVP (Feline)
on behalf of American Association of Feline Practitioners

Dr. Colleran is a 1990 graduate Tufts University School of Veterinary Medicine. She is the owner of two feline exclusive practices, one in Portland, Oregon founded in 2003 and the second in Chico, California founded in 1998. She received a Master’s in Animals and Public Policy in 1996 from Tufts University School of Veterinary Medicine. Elizabeth is an ABVP Diplomate in Feline Practice. She is also a Past President of AAFP and is a member of the AAFP’s Cat Friendly Practice Task Force.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • AAVSB-Registry of Approved Continuing Education (RACE)
  • 1.00 Hours -
    Exam Attempts: 3
    Exam Pass Rate: 70
    Reference: 29345
  • New York State Board of Veterinary Medical Examiners
  • 1.00 Hours

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:


User Reviews (140)

Go Back
Taryn Keogh (14 Jan 2021)
Excellent perspective on how to create a Feline friendly environment in your clinic with multiple resources. If you have taken a Fear Free course previously then this CE may be repetition for you.
Steve Amsberry (13 Jan 2021)
Good summary of the challenges and benefits of the program.
Dr Jeaneyl Hazlett (9 Jan 2021)
i have been a cat friendly vet for 45 years, not in a cat friendly practice, however I still learned several tips from this seminar that will help me be a better cat vet
Julie Kerr (2 Jan 2021)
Interesting information. Clearly laid out, easy to understand.
Haroutun Aruchyan (1 Jan 2021)
Good lecture
Dr Hannah Mortensen (16 Dec 2020)
Concisely points out the need for more cat visits and how to increase them within your practice.
Nathaniel Lahay (8 Dec 2020)
Clearly lays out steps to take in order for a practice to take full benefit of the CFP program
Christine Estrada (26 Nov 2020)
Very informative on what the AAFP's CFP Program is about
Frank Cerfogli (18 Nov 2020)
Loved this, taking it a second time to Review.
Dr Heather Ludlam DVM (20 Oct 2020)
Very basic overview, but did present further resources
Dr Michelle Glover DVM (24 Sep 2020)
I didn't feel like I learned anything new, but did obtain some resources to find out more.
Dr Michael Klingler DVM (21 Sep 2020)
Very good presentation. All vital topics were discussed in an efficient and easily understood manner. The presenter's objective was understood and well-stated. She persuaded me to explore becomming accredited as a Cat Friendly Practice.
Ms Kendra Lawrence (15 Sep 2020)
very useful and would help feline and canine practices
Kevin Kunde (11 Sep 2020)
Good prelim on-site to engaging a CFP
Anita Hesse (29 Aug 2020)
This presentation motivates me to get the practice cat friendly certified!
Mr Sarhul Kumar (27 Aug 2020)
This is an impressive presentation which helped me a lot about Feline care.
michael holmes (17 Aug 2020)
cfp is an excellent way to improve the lives of both our feline patients and our staff
Dr Melanie Bene DVM (23 Jul 2020)
Excellent ideas, I wish all veterinary practices followed this program.
Elizabeth Sawyers (22 Jul 2020)
Very enjoyable and easy to understand, though the quality of the audio is a bit muffled.
Elizabeth Hannah (29 Jun 2020)
Nice overview of how becoming a Cat Friendly Practice can improve both cat health and welfare but also increase the clinic's bottom line. Focused on the actual steps a practice can take to reduce cat stress, improve cat owner satisfaction and increase the likelihood that cat owners will let you do the diagnostic testing you recommend.
Mrs Selena Kealy (24 Jun 2020)
Basically a PR segment for the Cat Friendly Program, without really going into the actual program or teaching you what the package entails. It's for you to take back an 'idea' to your clinic and have them get the program itself and train everyone. Bit disappointing.
Mr Gabriel Velazquez (28 Apr 2020)
very informative
Mr Matyas Toth (12 Apr 2020)
Very informational about the program.
Dr Kimberly Ernst (1 Apr 2020)
Useful as an introduction to the Cat Friendly Practice Program. Only contains a little practical information about how to improve the experience for our feline patients today.
Lena Jakobsen (26 Mar 2020)
Initially there is a lot of talk, that I do not believe is relevant for the program
Jennifer Pletcher (20 Feb 2020)
Very valid suggestions and highly reasonable.
James McMinn (30 Nov 2019)
Great information! Although I feel like the time frame of decline in cat visits and the economic recession is being greatly overlooked here. Still the CFP program is something we will definitely look into.
Dr Stacey Kumbalek DVM (18 Nov 2019)
This CE made me very excited about leading our practice to becoming a certified Cat Friendly Practice.
Dr Dane Piper DVM (1 Nov 2019)
Dr Kerbey Johansen (9 Oct 2019)
Good information, however could have been gained simply by reading the slides. No additional information was presented in auditory presentation
Lisa Carter (28 Sep 2019)
Very useful information.
Dr Barbara Todd DVM (16 Aug 2019)
The speaker was easy to listen too. There were helpful ideas to make areas of the hospital more cat friendly
Christa Lam (6 Aug 2019)
Easy to understand and sets up reasonable goals for the future!
Dr Kathryn Gruca (19 Jun 2019)
Useful information regarding the transition to cat friendly practice.
Dr Amie Carrier DVM (28 May 2019)
Course revealed opportunities and challenges I was not aware of regarding my feline practice. I am excited about learning more!
Lois Armstrong (26 Apr 2019)
Good course on promoting cat friendly practices
Kassidy Stevenson (21 Apr 2019)
Well explained and gave great points on ways to increase cat visits for their own health benefit.
Dr Kyra Larkin-Sladek BSc, DVM (3 Mar 2019)
Good outline for considering becoming feline friendly.
Dr Melissa Greenwood Runde DVM (16 Feb 2019)
i enjoyed this course and will implement many of the ideas presented in my own practice.
Ms Tatiane Cristina Camoleis (15 Feb 2019)
How to lead with really stressed cats ?. Sedative options?.
Dr Brianna Letaw (10 Feb 2019)
Very informative and speaker was very knowledgable.
John Lobdell (10 Feb 2019)
Lots of good suggestions backed with data from real practice experiences.
Trudy Salerno (20 Dec 2018)
Good information given.
Dr A Michelle Miller DVM (1 Dec 2018)
Excellent intro for those who aren't already comfortable with cats and why CFP designation is important
Samantha Perea (20 Nov 2018)
Would like more in-depth commentary on handling practices, staff teaching, etc, but overall a good introduction to Cat Friendly Practice needs.
Dr Kenton Flaig D.V.M. (9 Nov 2018)
Dr Kristine Preiser DVM (27 Oct 2018)
good beginning and intro to CFP
Ms Kiahna Hubert (24 Oct 2018)
Great information!
Doniele Almanza (22 Oct 2018)
very informative. i learned a lot about cat care!
Tanya Emkey (11 Oct 2018)
These courses are easy to understand and very informative
Dr Avenelle Turner DACVIM (Oncology) (26 Sep 2018)
Good basic info about the program. Thank you!
Žilvija Liutkutė (9 Jul 2018)
It was usefull :).
Dr Marcia Landefeld (8 Jul 2018)
I wish there had been some more specific examples of the program recommendations.
Caitlynn Bright (4 Jul 2018)
I really enjoyed the lecture. I learned more about cat friendly practices and where I can find addition information to improve the care I give to my feline patients and their owners.
Ms Kathrynn Taylor CVA (1 Jul 2018)
This was very helpful and gave me some more pointers on how to help cats and their owners feel more comfortable while coming to the vet clinic.
Alicia McConeghey (28 Jun 2018)
a lot of ideas plus a step-wise fashion in which to begin, more material available once begin process to be CFP
Dr Stephen W. Long,DVM dvm (21 Jun 2018)
good ideas
Haleigh Russell (20 Jun 2018)
Very interesting, Helpful information.
Mi8 Getz (19 Jun 2018)
Some basic info to help clinics become acquainted with CFPs and how to become certified
Erin campbell (16 Jun 2018)
Melanie Donis (6 Jun 2018)
Very slow and basic with the same information repeated multiple times
Dr Thomas Cogley DVM;Ph.D (30 May 2018)
Dr Era Jo Moorer (28 May 2018)
Good management discussion of establishing a cat friendly practice.
Amanda Shaw (28 May 2018)
love cats
Dr Mary Rupley (20 May 2018)
I expected more usable ideas not as much CFP marketing.
Bruce Ferguson (7 May 2018)
Not as many user tips as I expected
Dr Steven Peterson (1 May 2018)
Lisa Rodin (25 Apr 2018)
Great overview of the CFP program but I had hoped to get more tips that I could apply right away for working with cats
Dr David Foster DVM (18 Apr 2018)
Good insight on cat psychology
Dennis Herstein (18 Apr 2018)
Very informative with suggestion to my employer to encourage a cat friendly practice.
Jonathan Power (17 Apr 2018)
Good intro for wrapping your head around creating a more cat friendly practice
Atalla Ishak (17 Apr 2018)
very nice and intensive, good information
Dr Katherine Weitzel (10 Apr 2018)
Good overview of Cat Friendly Practice.
Dr Andrea Yakel (2 Apr 2018)
Very good overview of Cat Friendly Practice.
Karen Bannow (30 Mar 2018)
Very informative on how to make our clients and their cats less stressed out, and how to make their appointments easier.
Kristy Johnson (17 Mar 2018)
Encouraging to know there is a place to go for ongoing support.
Link Welborn (14 Mar 2018)
could talk about some feline restraint techniques
Mr Gabriel Platas (2 Mar 2018)
Very informational and learned much about becoming a Cat Friendly Practice.
George Sutton (9 Feb 2018)
good begining
Sabrina Covey (29 Jan 2018)
It was a good overview of topics, and I am sure if I search for more specific information to further educate myself on the topic, I will be able to find it on the website.
Dr Christina Armour DVM (28 Jan 2018)
excellent information and resources.
Michelle Biller (24 Jan 2018)
Loved this insightful CE.
Katie Lucas (22 Jan 2018)
This program is beneficial in so many ways. Increase in cat visits, increase profits, increase work satisfaction.
Dr Mary Reichardt (17 Jan 2018)
If you're interested in becoming a cat friendly practice then this course might help you understand why you may want to do so. It does not offer many suggestions to help reduce stressful veterinary cat visits. Mainly it's just an overview of what the program offers.
Doc Wilson (16 Jan 2018)
I have cared for alot of cats on 40 friendly is a misnomer...we have a cat no one wanted, she lives on our deck and very happy. Vaccinating her is a challenge...CFP is a misnomer. Cats are just different...I care for alot at their homes and care for ferals as well. Dr Therese Wilson
Dr Susan Eigner DVM (12 Jan 2018)
Good- gives a good list of resources to help you make your practice cat friendly.
Dr David Loehndorf (6 Jan 2018)
Very encouraging to those veterinarians who have not yet joined the CFP. Well-organized and clearly established steps to become a member.
Maria Alvarez (6 Jan 2018)
Excellent! Should be implemented in every clinic.
Lauren Henderson (4 Jan 2018)
good for those starting out to better see the benefits of being more cat friendly
Mark Brannan (31 Dec 2017)
This program gave me some areas where i can begin to make the vet experience for cats better, and hopefully become a CFP.
Dr Melissa Theyyunni DVM (26 Dec 2017)
Thorough overview of the benefits of becoming cat friendly and changes to make your hospital more feline friendly.
Dr Cathie Morrow DVM (26 Dec 2017)
This is a very good introduction for how and why to become a feline friendly practice.
Miss Brooke Hendricks RVT (24 Dec 2017)
Very nice to have the resources and can use them any time!
kristen rivas (24 Dec 2017)
Very informative for practitioners that are unaware of CFP! I am definitely interested in becoming certified!
Brandon Culbertson (22 Dec 2017)
Helpful established resources for any practice.
Heather Scholz (21 Dec 2017)
More information on handling aggressive cats would be helpful
Shawn McCorkle (21 Dec 2017)
Was informative on CFP program
Ms Jodi Kublin CVT (21 Dec 2017)
good information
Lyra Read (19 Dec 2017)
While the benefits of the CFP program were clearly explained, a few other tips in regards to handling fractious cats would have been helpful, as that tends to be the bulk of the must stressful feline visits.
Dr Richard Kahn (13 Nov 2017)
The cat friendly practice program seems valuable and I enjoyed the course but can't enter my license number and print the certificate. I've seen other complaints of this so will look for answers but it is frustrating.
Miss Sarah Ashauer (27 Oct 2017)
Good info on why it can be beneficial to work towards becoming a cat friendly practice.
Dr Joshua Peterson DVM (20 Apr 2017)
I enjoyed this elearning
Dr Joseph Orthoefer DVM, Mph, MAPA (20 Apr 2017)
I take care of research animals, Only a few of the points were of interest. The statements about a cat friendly environment were relevant.
Dr Kim Bollinger DVM (11 Apr 2017)
Can't wait to get started!
Dr Christina Kinkade DVM (21 Feb 2017)
Very well put together webinar with relevant tips to make cat's experience least stressful
Dr Rachelle Reid (21 Feb 2017)
Very important topic
Dr Madelyn Curll (18 Feb 2017)
Thank you for all the great information!!
Dr Mary Kloer DVM (15 Feb 2017)
Overall good summary of Cat Friendly and the patient and hospital benefits you can receive by becoming Cat Friendly.
Dr Julie McGhan DVM (15 Feb 2017)
Good information about the CFP program.
Dr Peter Davis DVM (13 Feb 2017)
Dr Julie Ann Martin (10 Feb 2017)
This system is well formatted and allows me to learn at my leisure. Very much appreciated
Mrs Erika Pond CVT (6 Feb 2017)
I am glad to be learning how to improve feline visits and look forward to applying the info asap
Ms Robyn Reynolds RVT (20 Jan 2017)
Sarah Grote (18 Jan 2017)
well done webinar. would benefit more to have more of the staff watch.
Dr Mary Cho (16 Jan 2017)
Very general information but still very important and interesting points.
Miss Colleen Jones CVT (11 Jan 2017)
helpful tips for general practice
Dr Sergio Fontoura (5 Jan 2017)
Very nice!
Mrs Laura Verran (31 Dec 2016)
Dr Kristey Reed (31 Dec 2016)
Great information. I look forward to trying to implement these changes in my clinic.
Dr Terezie Goedde-Stanberry DVM (30 Dec 2016)
Good, more specifics please.
Dr Michael Murphy DVM (28 Dec 2016)
Great CE.
Dr Alanna Miller DVM (20 Dec 2016)
Great information.
Dr Todd Lykins (18 Dec 2016)
Good introductory talk
Dr Alison Sass (15 Dec 2016)
Very help webinar, would love to see more pictures/examples of cat friendly practices.
Dr Mark Larson DVM (13 Dec 2016)
Dr pete davis dvm (13 Dec 2016)
gave me several good tips that I can implement now plus ideas on how to grow from there.Oo843O
Dr Linda Harbeck (12 Dec 2016)
Great learning experience! I am all fired up to join the Feline Pet Practice!
Dr McLean Gunderson DVM (9 Dec 2016)
Thought this was good.
Dr Allison Stock (8 Dec 2016)
This was good information and makes me very interested in completing the program to help provide better medicine for our feline patients.
Dr Andrew Schroyer DVM (30 Nov 2016)
The course provides good support as to why the CFP can help our patients and the practice
Dr Eugene Almazan DVM (29 Nov 2016)
Well-organized presentation. Numerous ideas on how to make your practice cat friendly.
Dr John Tune DVM (29 Nov 2016)
lots of amazing infor
Dr MaloRee Allen BS, DVM (28 Nov 2016)
Helpful infomration
Dr Robin Roller (23 Nov 2016)
Very good overview of program!
Good summary on the need for making practices more feline friendly.
Dr Sandra Sherman (14 Nov 2016)
The sound was horrible on this - with my volume maxed out I could barely hear it.
Dr Robert Stein DVM (12 Nov 2016)
Very enjoyable.
Dr Hannah Findlay DVM (9 Nov 2016)
Good information regarding CFP certification and resources for further information.
Ms Megan Raymond CVT (1 Nov 2016)
Great, informative
Dr Shelly Rodewald (29 Oct 2016)
Well done. Nicely paced. Not too slow and not too quick when disseminating information. Useful too.


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