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5 Cat-Friendly Concepts to Integrate in Your Clinic

5 Cat-Friendly Concepts to Integrate in Your Clinic

5 Cat-Friendly Concepts to Integrate in Your Clinic

American Association of Feline Practitioners
American Association of Feline Practitioners
on behalf of American Association of Feline Practitioners


null FREE
null FREE
Normal Price: FREE FREE


Launch date: 15 Apr 2018
Expiry Date: 16 Apr 2020

Last updated: 16 Sep 2019

Reference: 187797

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Latest User Comments

Tiffany Young (9 Oct 2018)
The power point presentation was easy to listen and follow along to. Easy to understand and take notes when needed. Great presentation.
Dr Tannis Dressell (9 Oct 2018)
I especially appreciated the section about resorption lesions
Mrs cindy comer (9 Jun 2018)
very interesting and helpful

I would like to...

Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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You are the first step in improving feline healthcare and veterinary experience. Here you will learn about five concepts that you can integrate into your clinic today. This presentation will include information on the client’s perception and enhancing the veterinary visit, anesthesia and analgesia tips, approaching feline-friendly handling, intraoral radiographs, and easy alterations to become more cat-friendly. Practices that have implemented some of these concepts, tips, and techniques have seen less stress for feline patients, higher satisfaction among clients, improved visits and client retention, and more positive team morale.


Easy changes to make your practice more cat-friendly.
Karen E. Felsted, CPA, MS, DVM, CVPM, CVA
Tactics to reduce stress and arousal for improved outcomes.
Elizabeth Colleran, DVM, MS, DABVP (Feline)
Tips on where (and where not) to handle and approach cats.
Ilona Rodan, DVM, DABVP (Feline)
Strategies for pain assessment and anesthesia/analgesia tips.
Why intraoral radiographs are necessary for feline-friendly care.
Cindy Charlier, DVM, FAVD, DAVDC
American Association of Feline Practitioners

Author Information Play Video Bio

American Association of Feline Practitioners
on behalf of American Association of Feline Practitioners

Ilona Rodan, DVM, DABVP (Feline)
Dr. Ilona Rodan established the Cat Care Clinic in Madison, Wisconsin in 1987, a Gold Cat Friendly Practice and AAHA Certified hospital. She continues to practice feline medicine and works as the behavior consultant following the practice sale in 2015. Dr. Rodan is ABVP certified in feline practice since 1995. She started a consulting business, Feline-Friendly Consultations, to support veterinary professionals in handling cats to prevent fear and pain, and improving the practice environment and healthcare for cats. She also presents nationally and internationally. Dr. Rodan is also co-editor of the book, Feline Behavioral Health and Welfare, published in August 2015. Dr. Rodan is a past-president and active volunteer of the American Association of Feline Practitioners (AAFP), and has co-chaired a number of guidelines including the AAFP Behavior, Feline-Friendly Handling, Environmental Needs, and the AAHA/AAFP Pain Management Guidelines. In 2005, she was awarded the AVMA Animal Welfare Award for her leadership and contributions to advancing feline welfare.

Elizabeth Colleran, DVM, MS, DABVP (Feline)
Dr. Colleran is a 1990 graduate Tufts University School of Veterinary Medicine. She is the owner of two feline exclusive practices, one in Portland, Oregon founded in 2003 and the second in Chico, California founded in 1998. She received a Master’s in Animals and Public Policy in 1996 from Tufts University School of Veterinary Medicine. Elizabeth is an ABVP Diplomate in Feline Practice. She is also a Past President of AAFP and is a member of the AAFP’s Cat Friendly Practice® Task Force.

Dr. Robertson received her veterinary training at the University of Glasgow followed by specialized training in anesthesia and a PhD at the University of Bristol. She is board certified in anesthesia and animal welfare by the respective American and European Colleges and is trained in small animal acupuncture. Her research interests include assessment of pain and use of opioids in cats and the development of anesthetic protocols for pediatric patients and large scale spay and neuter clinics. She was a faculty member at the Western College of Veterinary Medicine, the University of Florida and served an assistant director in the Animal Welfare Division of the American Veterinary Medical Association. She is currently on faculty at Michigan State University.

Karen E. Felsted, CPA, MS, DVM, CVPM, CVA
Dr. Felsted is a CPA as well as a veterinarian and has spent the last 15 years working as a financial and operational consultant to veterinary practices and the animal health industry. She also spent three years with the National Commission on Veterinary Economic Issues as CEO. She has written an extensive number of articles for a wide range of veterinary publications and speaks regularly at national and international veterinary meetings. She is the past treasurer of VetPartners, a member of the Veterinary Economics’ Editorial Advisory Board, a past member of the CVPM board of directors and the past treasurer of the CATalyst Council. In 2011, she was awarded the Western Veterinary Conference Practice Management Continuing Educator of the Year and in 2014, the VetPartners Distinguished Life Member Award.

Cindy Charlier, DVM, FAVD, DAVDC
Cindy Charlier brings 29 years of small animal practice and ownership experience to dentistry continuing education. After graduating from the University of Illinois in 1984, she spent the first 19 years of her practice career as a partner in a 22 doctor, 3 hospital, AAHA small animal practice in the suburbs of Chicago. Since 2003 she has owned Fox Valley Veterinary Dentistry and Surgery, a dental and oral surgery referral practice, with offices in Chicago and St. Charles, Illinois. She is a Diplomate of the American Veterinary Dental College, a Fellow of the Academy of Veterinary Dentistry and member of the American Veterinary Dental Society.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • AAVSB-Registry of Approved Continuing Education (RACE)
  • 1.00 Hours -
    Exam Attempts: 3
    Exam Pass Rate: 70
  • New York State Board of Veterinary Medical Examiners
  • 1.00 Hours

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:


User Reviews (101)

Go Back
Tiffany Young (9 Oct 2018)
The power point presentation was easy to listen and follow along to. Easy to understand and take notes when needed. Great presentation.
Dr Tannis Dressell (9 Oct 2018)
I especially appreciated the section about resorption lesions
Mrs cindy comer (9 Jun 2018)
very interesting and helpful
(9 Feb 2019)
Very informational seminar.
Miss Stacey Skorupa (7 May 2018)
I enjoyed the surgical suggestions and types of oral resorption lesions!
(7 Mar 2019)
Thank you!
(7 Jun 2019)
A LOT of information.
Julie Schieffelin (7 Jul 2018)
Great class!
Odette Girard (6 Sep 2018)
The volume was different from one speaker to the other making it difficult to hear correctly for some. The different subjects were pertinent. Thanks
(6 May 2019)
Many good usable tips
Mrs Violet Leavitt LVT (5 Sep 2018)
It was hard to hear a few times.
Caitlynn Bright (5 Jul 2018)
I really enjoyed how the lecture was broken up into sections, all of which were helpful and engaging.
(4 Jan 2019)
the program was informative
Ms Lindsay Nelsen (4 Feb 2019)
I really enjoyed this webinar. It was very easy to follow, and I enjoyed hearing about different topics.
Callie Musgrove (31 Oct 2018)
I took another cat friendly webinar and this one was more helpful in the sense it discussed what the clinic as a whole can do to help reduce stress in a cat rather than just what a technician can do.
Melissa Flook (31 Jul 2018)
Some pictures didn't show on the slides (x-rays).
(31 Dec 2018)
The audio wasn't the best. I could understand it but it was a bunch of recording that played right after each other rather than one complete recording.
Mrs Kaitlynn Dragoo (30 May 2018)
I really enjoyed the course. A few of the people were a little hard to hear though.
Jetzy Villanueva (30 Jul 2018)
This course showed a variety of areas where improvement can be made to make cat friendly clinics.
Ms Beatrice Saurenmann (30 Jul 2018)
Learned a lot and was very interesting Thanks
Cassandra Robert (30 Jan 2019)
Learned a lot with this webinar, very enjoyable. Thank you!
Mrs Patricia Ganske CVT (30 Aug 2019)
was very nice power point, and great information
Ms Julie Bell (30 Apr 2018)
I found that this webinar was extremely helpful. I work in a feline only vet hospital, so many of these concepts are already being used. The section about oral radiographs was extremely informative for me.
Payton Williams (30 Apr 2018)
I really enjoyed this!
Miss Libby Evans RVN (3 Sep 2018)
Good information but explanations were excessive and speakers at times mumbled their speech.
Anna cseri (3 Aug 2018)
I wish there was a video of feline restraint and techniques.
Ms ariel jenks (29 Oct 2018)
great information, presented in a clear concise manner.
Kandy Dunkley (29 May 2018)
Very informative
Brittany Herring (28 Sep 2018)
I learned a lot about how to take better care of cats during hospital visits.
Amanda Shaw (28 May 2018)
I enjoyed the dental part especially.
Dr Henry Snelgrove DVM, CTCVMP (28 May 2018)
great simple ideas.
Meghan Gerzevske (28 Jul 2018)
Lots of good, practical info here.
Ms Paige Worthington (28 Apr 2018)
Very Informative
Mrs Olivia Jones LVMT (27 Sep 2018)
Most pictures and videos would not play during presentation and only showed the "buffer" arrows so I did not get the full effect!
Natalie Stepancic (27 May 2018)
Dr Stephen W. Long,DVM dvm (27 Jun 2018)
very helpful in a concise and logical approach.
Jennifer Silveira (27 Jun 2018)
Excellenet information for all veterinary staff, from front desk to the veterinarians. on how to improved overall care for our feline patients.
Charles Edmundson (27 Jun 2018)
The course was very informative and increased my knowledge of cats.
Miss Ellie Stonestreet L (27 Aug 2018)
Helpful with reducing stress to feline patiens
Dr Linda Harbeck (27 Aug 2018)
Very well done! Informative and interesting!
Ms Britanie Gehling (27 Apr 2018)
Good information on how to handle cats when they come in for their visit.
Ms Katie Weiner (26 Oct 2018)
Very helpful course
Mrs Shawna Molliere (26 Jul 2019)
Very imformative
Nicole krane (25 May 2018)
Very informative
Rebecca Britner (25 Jul 2018)
Great review for a tech that has been out of general practice for several years
Dr Kennedy Makondo (25 Aug 2018)
Practical ideas that can easily be adopted in a practice
Dr Donna Baer DVM, CCRP (24 May 2018)
great review
Mrs Nico Baker (24 May 2018)
I liked the variation of different topics. It did not get boring and the information was much easier to remember this way. I liked the way this presentation was set up.
Miss Tristin Adams (24 Jul 2018)
Very helpful, and educational.
John Lobdell (23 Jul 2018)
useful information
(23 Dec 2018)
Always looking for better ways to handle cats.
Mrs Zelda Matthee-Johnson (23 Apr 2018)
Some great tips!! Have already tried a few and found improvement.
Raquel Crotty (22 May 2018)
Love the towel in the waiting room with Feliway!
Joe Ferguson (22 Jun 2018)
Very informative.
Jenna Foreman (22 Aug 2018)
Very insightful
Yunita Citra Sari (21 Oct 2018)
This topic is very interesting!
Haleigh Russell (21 Jun 2018)
Very eye opening, learned a lot of new information.
laura smith (20 Oct 2018)
confusing because it kept changing topic.
clarissa ortega (20 Jun 2018)
I really enjoyed this course, this provided me with not only technique in handling cats, but also a few skills to keep in mind while working with cats.
Dr Beth Reineke (20 Feb 2019)
covered a nice range of topics
(2 Jul 2019)
There was a lot of good information regarding how to keep a feline patient calm. The analgesic information was simple but helpful. The dental radiology was interesting, but the video disappeared a lot during the presentation.
Chanel Baron (19 Sep 2018)
I liked the dentistry and anesthesia aspects
Shaelyn Kutz (19 Jun 2018)
I really enjoyed that there was many different speakers who were able to explain the topics to the fullest.
Ms Kathrynn Taylor CVA (19 Jul 2018)
So much information in the matter of an hour, but the class is still made simple. Would highly recommend.
Sarah Paterson (19 Jul 2018)
A nice refresher/overview on feline behavior, anesthesia, and dentistry.
(18 May 2019)
Very enjoyable and educational multi speaker format
Jordan Jones (18 May 2018)
Has some good ideas for a small animal hospital that sees a lot of cats, most of who are aggressive. I really like the doctor in first to approach.
(18 Mar 2019)
Great presentation, provides a good range of information. I especially appreciated the information about intraperitoneal bupivacaine, and the specific statistics relevant to assessment of resorptive lesions (which will be very helpful in conveying the importance of dental radiographs to clients!)
Mrs Shirley Schreiber RVN (18 Apr 2018)
great information and good advise
(17 Jun 2019)
Great variety of content. It is nice that a different narative does the voice over for different topics.
Ms Alaina Martin (17 Jul 2018)
Definitely a great course for anyone who wants to take a closer look at feline behaviors and common feline specific medicine.
Dr Melissa Greenwood Runde DVM (17 Feb 2019)
i will use some of the tips in my practice.
(17 Feb 2019)
Very informative
Susan Szczotka (17 Apr 2018)
I am confused with all of the discussion of use of the pop-off valve in anesthesia. I was taught that in smaller animals a non-rebreathing system was preferred/required. In my feline practice I have never used a system with a pop-off valve.
Nadja Lubiw-Hazard (16 Jun 2018)
I enjoyed the focus on key points on several topics. It made it very engaging.
Mrs jessica hyde (16 Aug 2018)
These were all good tips to assist you in your cat practice
Jesse Clausner (16 Apr 2018)
Love cat friendly information. It's a place a lot of clinics are lacking in so it's good to see free resources on the topic!!
Mrs Jennifer Crook (15 May 2018)
I learned several new things.
(15 Jul 2019)
I appreciated the detail of the topics without being over the top. I also liked that they didn't go too quickly and even offered their email addresses in case we have further questions! Definitely more personable than some previous online CE courses I've taken. Thanks!
(15 Dec 2018)
Good tips. The local anesthesia part was very helpful.
Miss Rebekah Walker (14 Sep 2018)
Has good info and learnt alot.
(14 Jul 2019)
Very easy to follow along and very interesting all the way through. I love the happy towels idea.
Danielle Hughson (13 Nov 2018)
Lots of very good information.
Dr Alan Zamarron D.V.M. (13 Mar 2019)
Pay attention to the types of tooth resorption
(13 Jun 2019)
Great amount of information in a short amount of time.
Jonathan Power (13 Jun 2018)
Good overview of material and perspectives from different experts.
Lisa Stinnett (12 May 2018)
It was a decent webinar for short quick beginner tips on feline care.
Brittany Cazatt (12 Jun 2018)
This video was very interesting to watch. I am a little scared of some cats because I do not know how they will respond when having to perform a task, but after learning these steps and techniques, I could try them out in clinic and tell my classmates about them too!
Mrs Amy Krick CVT (12 Aug 2018)
There was a lot of helpful information
Jessica Claudio (12 Aug 2018)
Absolutely essential tips to follow for a more cat friendly atmosphere at your veterinary hospital.
Mrs Nichole Schales LVT (11 Oct 2018)
This course was very informative about cats and their behavior. A lot of people misunderstand cats! They really are not mean animals, just misunderstood!
Dr Robert McClellan DVM (11 Jun 2018)
Good info
Mrs Sue Alexander (11 Aug 2018)
Miss Kerry Davies (10 Oct 2018)
This course was clear and concise to follow with ideas to implement and relevant research to support them. This has provided me with a good base of information when considering fear free/cat friendly concepts while working in the clinic which I wasn't previously aware of.
Ms Danille Jakes CVT (10 May 2018)
This has provided great information to make practices more "cat friendly". I would have personally appreciated to have learned more anesthesia related material for cats.
Anastasia Nesterenko (10 May 2018)
I learned a few things from this presentation
Kathryn Storm (1 Nov 2018)
I felt like the last two portions of the course were not really "feline" specific, and honestly are things that practices should be implemented with all patients. I was hoping for more "cat-specific" recommendations
Nerea Telleria (1 May 2018)
Even English isn't muy native language I've found the course easy to follow. I've learnt a few more tips to be a more cat friendly clinic.
Kelly Lam (1 May 2018)
Easy to follow and well explained slides!
Dr Caroline Bailey (1 Jul 2018)
Useful material.
Ms Margaret M. (Mariam) Ayers(-Frawan) CVT, AAS (1 Jul 2018)
I would appreciate a way to print the course notes. If that's possible, I don't know how to do it.


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