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Feline-Friendly Handling

Feline-Friendly Handling

Feline-Friendly Handling

Ilona Rodan, DVM, DABVP (Feline)
Ilona Rodan, DVM, DABVP (Feline)
on behalf of American Association of Feline Practitioners



null FREE
null FREE
Normal Price: FREE FREE


Launch date: 08 Jan 2016
Expiry Date:

Last updated: 24 Dec 2020

Reference: 161798

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Latest User Comments

KAREN Fischer (24 Dec 2020)
Lovely presentation : cats would be so happy if vets would adopt this approach
Dr Jean Beau DVM (29 Nov 2020)
The presentation was a bit slow
Ms Rachel Endelman Cvt (19 Oct 2020)
All the information is great, but I felt like there was a lot of repatition.

I would like to...

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This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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As solitary hunters, cats have a heightened fear response to protect themselves from dangers. Unfortunately everything associated with the veterinary visit, from the carrier to the visit, and being reintroduced to the other cats when it comes home can all spell danger to the cat.

Veterinarians and other veterinary professionals can prevent most fear through understanding what cats need. Recognizing how the individual patient reacts to fear (i.e., attempting to hide, run away, or show aggression) and developing handling techniques specific to the different fear responses improves patient outcomes and prevents human injury.


Understanding the cat
and the causes of its fear surrounding the veterinary visit can help us improve the experience for patients, clients, and team members.
General handling principles
are based on the nature of the cat and its need for a sense of control.
The flow of the exam
should be individualized to each cat, based on what is least fearful and painful for that cat. Usually starting with auscultation of heart and lungs is easiest.
Sample collection in the exam room
and with the owner present is easier for cat and owner, as compared to moving the cat to a treatment area. It reduces fear as well as fear-associated aggression that can be caused by moving the cat to a treatment area.
Ilona Rodan, DVM, DABVP (Feline)

Author Information Play Video Bio

Ilona Rodan, DVM, DABVP (Feline)
on behalf of American Association of Feline Practitioners

Dr. Ilona Rodan established the Cat Care Clinic in Madison, Wisconsin in 1987, a Gold Certified Cat Friendly Practice and AAHA hospital. She continues to practice feline medicine and work as the behavior consultant following the practice sale in 2015. Dr. Rodan is ABVP certified in feline practice since 1995. She started a consulting business, Feline-Friendly Consultations, to support veterinary professionals in handling cats to prevent fear and pain, and improving the practice environment and healthcare for cats. She also presents nationally and internationally. Dr. Rodan is also co-editor of the book, Feline Behavioral Health and Welfare, published in August 2015. Dr. Rodan is a past-president and active volunteer of the American Association of Feline Practitioners (AAFP), and has co-chaired a number of guidelines including the AAFP Behavior, Feline-Friendly Handling, Environmental Needs, and the AAHA/AAFP Pain Management Guidelines. In 2005, she was awarded the AVMA Animal Welfare Award for her leadership and contributions to advancing feline welfare.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • AAVSB-Registry of Approved Continuing Education (RACE)
  • 1.50 Hours -
    Exam Attempts: 3
    Exam Pass Rate: 70
    Reference: 249-32539
  • New York State Board of Veterinary Medical Examiners
  • 1.50 Hours

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:


User Reviews (180)

Go Back
KAREN Fischer (24 Dec 2020)
Lovely presentation : cats would be so happy if vets would adopt this approach
Dr Jean Beau DVM (29 Nov 2020)
The presentation was a bit slow
Ms Rachel Endelman Cvt (19 Oct 2020)
All the information is great, but I felt like there was a lot of repatition.
Laura McPherson (15 Oct 2020)
Lovely explanations of what to do with fearful cats and how to change to make cats more comfortable :)
John Lobdell (7 Oct 2020)
Very good information regarding restraint during exam and sampling
Crystal Clark (23 Aug 2020)
Very informative and detailed with pictures to lp understand what is being explained
Elizabeth Hannah (28 Jun 2020)
This was a very comprehensive overview of all the ways we can intervene to improve feline welfare from a veterinary perspective. I especially like to attention to ways to educate owners in advance of visits to reduce fear and anxiety before they arrive at the clinic. Great pictures which added clarity to the lecture content.
Alexander Marshall (23 Jun 2020)
Good course
Mrs Melinda Little (17 Jun 2020)
This webinar gives great recommendations to minimize fear in our cat patients. The webinar was easy to follow and understand.
Dr Nancy Lou Little DVM (14 Jun 2020)
I liked it
Emily Meier (14 Jun 2020)
This course was very helpful and thorough. I look forward to using these very applicable techniques on a daily basis in my veterinary practice.
Daria Lutoshkina (20 May 2020)
thank you very much! the course is wonderful!
Jordan Brigman (18 May 2020)
I really enjoyed this course! I am looking forward to implementing new policies into my own practice!
Jodie Spencer (15 May 2020)
This course had helpful and practical information.
Alexys Wetzel (11 May 2020)
Very informative lecture about cat handling!
Katty Billie (4 May 2020)
Useful information and offers better handling techniques for felines.
Alicia Robinson (29 Apr 2020)
Very informative lecture with very simple and easy to follow steps to help your clinic become more feline friendly.
Michelle O'Bert (25 Apr 2020)
The advice on handling cats is very helpful for every staff member in the veterinary hospital.
Amy Stubbs (23 Apr 2020)
Good tips
Jackie Rivero (31 Mar 2020)
Would definitely benefit from the option to watch video at a faster playback speed
elizabeth madole (26 Mar 2020)
Great information however I wish there was an opportunity to get the transcript in place of the recording or increase speed of the videos.
Rosemary Wallis (15 Mar 2020)
The webinar was very long. There needed to be breaks. As well as the option of being able to moving ahead on the slides without waiting for the audio to finish.
jane Rome (6 Feb 2020)
Very repetitive information. Could have been done in half the time. Speaker stops and begins again many times.
James McMinn (1 Dec 2019)
Great info! Although I struggled with the audio a few times
Mary Cruz (26 Nov 2019)
Good, detailed information for making cat visits less stressful on the cat, the client, and the veterinary staff.
Dr Melissa Theyyunni DVM (19 Nov 2019)
Good overview of best cat handling practices
Miss Becky Bahr (14 Nov 2019)
Not a fan of the voice and having to wait unto the audio finishes to continue
Dr Erin Richards (30 Oct 2019)
I love that this topic is getting more coverage and increased understanding. I felt this webinar was a bit long and slow at times, but appreciate the videos and useful photos. There were some new tips and considerations, but a lot of the information I have learned previously. I appreciate the discussion on what to do with young, untrained cats to options for the older, already had poor experiences in the past patients.
Taylor Bernardo (24 Oct 2019)
This was a very helpful and informative course!
Lisa Carter (28 Sep 2019)
Well presented course with excellent information that is useful.
Heather Jarvis (27 Sep 2019)
too long of course for only 5 questions
Jessica Conner (16 Sep 2019)
Appreciated how informative this session was!
Abrielle Goodwein (16 Sep 2019)
Very lengthy.
Juan Castellanos (15 Sep 2019)
This course was very useful, specially for those of us that have more practice in large animals than in feline.
christina rostami (14 Sep 2019)
The audio progresses very slowly. There should be an option to be able to read the slides on your own if that is what you prefer to do.
Talya Aghoian-Stubbs (14 Sep 2019)
Courtney Fukushima (14 Sep 2019)
Helpful! Thank you for the training.
Tanya Regan (9 Sep 2019)
The audio is choppy.
Kalee Farberow (8 Sep 2019)
The videos were highly repetitive. The overall material covered was not bad, but it was the same thing averaging a three times repeat. Additionally, it is highly similar to material covered in other feline handling resources. There should be the option to take a pre-test or skip through some of the materials.
Dena Seiss (8 Sep 2019)
I found this course very helpful and the extra resource links throughout the presentation was a lovely touch. Not only will this course help me throughout my veterinary school learning and in practice, but with my own cats. Thank you!
Stephanie Babington (7 Sep 2019)
Very informative course. A little long, but as a visual learner I appreciated the slideshow.
Justin Jensen (7 Sep 2019)
very informative, loved the presentation.
Timothy Koo (3 Sep 2019)
This course did not need to be an hour and 30 minutes to discuss Feline Handling
Giela Tehrani (31 Aug 2019)
Information was useful however could have been delivered in far shorter time
Breanna Leddy (29 Aug 2019)
Course has a lot of content just for 5 questions at the end. I think the content can be shortened to an hour or less, and possibly 10 questions instead of 5. Quality of sound recording can be better as well, was difficult to hear at times. In full screen mode some of the slides were cut off and I had to scroll every time it changed.
Melonie Miller (29 Aug 2019)
to long it could be condensed
Kyla Lodwig (28 Aug 2019)
There is a lot of information to absorb for 5 questions. It is good information though.
Kyle Wong (28 Aug 2019)
Very informative course. However, it would have been appreciated to allow one to read along during the course because the audio on the videos were too slow.
Miss Tierra Tyson (27 Aug 2019)
Very Repetitive!
Madelaine Steevens (26 Aug 2019)
I wish I didn't have to stay on the video the whole time. I am not sure if my computer had a glitch or it was the wifi or etc, but the video replayed the same slide three times and did not let me move forward. Also having an opportunity to skip forward and go back would be nice. Some people learn in different orders, so you could have like a chapter outline on the side and allow people to navigate their choice of videos or slides.
Andriana Albini (26 Aug 2019)
Course is long-winded for only 5 questions on the exam.
Kayla Kleve (20 Aug 2019)
Very long winded.
Ms Beverley Loo (15 Aug 2019)
The presenter paused and re-started several times; I felt like this video could have been edited to be shorter to be more professional with less verbal mistakes. All in all very helpful.
miguel marzan (1 Jun 2019)
tammy graham (31 Mar 2019)
very helpful and good information
Francine Tuerk (23 Mar 2019)
Some topics were too repetitive making the presentation longer than it needed to be.
Ms Brianna* Greco (13 Mar 2019)
It was a very long seminar to retain information for 5 questions that wanted very exact answers.
Clara Goellner (8 Mar 2019)
Good information, but could have been presented in less time.
Nick Brehm (8 Feb 2019)
Very good information, but the voice-over is sometimes less clear than text on the page might be.
Megan Loewen (7 Feb 2019)
Very good course with lots of interesting insights!
christina zaccardi (12 Jan 2019)
The information is good but the presentation could be streamlined.
Erin Wendt (28 Nov 2018)
The links to videos that can be shared with others in the practice and resources for clients (esp. carrier training) were particularly helpful.
Grisel Colon (20 Nov 2018)
This course gave me great information. I learned many skills and techniques that I can use on my own cat and future services.
Maria Bosch (25 Oct 2018)
Could have been more concise.
Donna Hawker (9 Oct 2018)
I would recommend being able to skip the audio. I like to go back and forth between slides, and not being able to do so make it a challenging. Overall, it is a good explanation of cats and a fear free experience.
Andrea Wilson (9 Sep 2018)
It was a bit long to retain all of the information for only 5 questions. I think the keys points could have been presented in a shorter amount of time.
Jessica Seibel (6 Sep 2018)
Very Useful information and clearly demonstrated.
Andrea Villarreal Alvarez (4 Sep 2018)
Slides presented do not directly answer questions. Youtube information videos are not in complete agreement with post exam.
Elise Ruffoni (1 Sep 2018)
Could be much shorter, youtube video summed up the entire course in 3 minutes.
Shauna Cyr (30 Aug 2018)
Helpful in presenting some new tips on handling fearful and aggressive cats
Hayley Moore (30 Aug 2018)
Excellent information - thank you
Ms Kristi Leslie (26 Aug 2018)
I thought the course was informative and helpful on how to properly restrain felines
ronald ha (25 Aug 2018)
a lot of unnecessary slides.
Miss Marissa Taylor CVA (24 Aug 2018)
Wonderful course! Very easy to follow; perfect ratio of photos to wording - making notes easier by not having to pause every slide. Maybe go a slight bit more in depth with specific handling methods (for example, acupressure point), add additional photos from various angles or proximities to the patient, or even diagrams. Other than that, "purr"fect course!!
Rachel Rex (22 Aug 2018)
Very informative and detailed.
Paloma Venegas (22 Aug 2018)
The course was not very stimulating. I think a better module would be the use of videos, not a slide show with voice-over.
Stephanie Rigley (22 Aug 2018)
Information was great and very informative! The presentation could have been more concise and interactive.
Nicholas Linzner (22 Aug 2018)
This sounded like an unprepared phone consultation.
gretchen legaspi (20 Aug 2018)
This course is very informative and can definitely assist people who are fearful of handling cats. It gives one a good breakdown of how to approach fearful cats and how to make sure you and the cat are both safe.
Joseph Looney (19 Aug 2018)
This was an informative course made by a passionate individual with good intent. The next version should feature enhanced audio.
Tori Nakashima (16 Aug 2018)
It was a good lecture but I feel like a lot of the information was repeated multiple times and some of the videos would cut off at the end in the middle of the speaker's talking.
Matthew Drozd (15 Aug 2018)
So long
Dr Elizabeth Boynton DVM (3 Aug 2018)
Good information
Caroline Niederman (29 Jul 2018)
Information was a bit repetitive lots of good pictures.
Ms Kathrynn Taylor CVA (1 Jul 2018)
Very repetitive, but good information.
Julie Hunt (27 Jun 2018)
She has some practical tips!
Dr Stephen W. Long,DVM dvm (27 Jun 2018)
excellent information on cat psychology and subsequint safety
Haleigh Russell (14 Jun 2018)
Interesting course, very educational.
Amanda Shaw (11 Jun 2018)
very informative
Dr Era Jo Moorer (5 Jun 2018)
Good information on causes of cat fear and how to minimize it.
Benjamin Dick (1 Jun 2018)
Presented well.
Dr Thomas Cogley DVM;Ph.D (31 May 2018)
The Dr gave many important methods to examine and work with the feline patient that are not in books!
William Belt (27 May 2018)
Some of the options on the exam required more clarity.
Helena Howell (18 May 2018)
This course covers why cats are fearful, when fear starts and how best the vet team can handle and prevent fearful interactions in the exam room.
Bruce Ferguson (11 May 2018)
Very slow video. Not very well-done.
Atalla Ishak (16 Apr 2018)
it gives good hints and ideas about handling cats
Sheila Adenwalla (15 Apr 2018)
Good...somewhat repetitive
Susan Gibbs (9 Apr 2018)
Speaker was scattered and repetitive
Dr Hannah Wadsworth (7 Apr 2018)
Good information on cat handling techniques to use in clinic.
Dr Andrea Yakel (4 Apr 2018)
It was repetitive, but the information was very good.
Anne Morse (2 Apr 2018)
The video was informative, the speaker seemed to have some scattered thoughts. It was definitely not scripted or rehearsed. I haven't gotten there yet but people that have completed this before me have been unable to print their awarded certificate due to some glitch in the systems asking for a license number for the speaker.
Stephanie Comstock (27 Mar 2018)
Although very informative , I feel this webinar was also very repetitive. Dr. Rodan covered the exact same techniques and theories in multiple places - often using the same verbiage and images.
Kristy Johnson (24 Mar 2018)
Good info.
Ms Julie Bell (15 Feb 2018)
I think this was very informative and helpful, not only for those that work with cats, but also for clients to better understand why their cat(s) might be acting the way they are while at the vet hospital.
Michael Herrington (14 Feb 2018)
Helpful info, good refresher as well as some things I have not heard befiore.
Dr Sheryl Gilbert-McDonald D.V.M. (9 Feb 2018)
Pertinent, logical information presented in a concise manner.
Sharon Jones-Gilmore (8 Feb 2018)
lots of good images
Dr Robert Pierce DVM (28 Jan 2018)
Good presentation
Jessica Cardoso (26 Jan 2018)
As a recent Veterinary Technician graduate this course has helped in further understanding why certain actions we do can make cats more fearful or aggressive. It has given me new knowledge on how to better perform venipuncture and restrain for other procedures on fearful cats.
Dr David Loehndorf (24 Jan 2018)
This course is very thorough in addressing how to provide a friendly environment to reduce the fear experienced in cat patients.
Dr Susan Eigner DVM (15 Jan 2018)
Good information, well-presented, and excellent photos!
sarah macgregor (15 Jan 2018)
very practical and useful information
Melissa Michaud (13 Jan 2018)
Lots of information
Brian Templeton (31 Dec 2017)
Interesting discussion/review of low stress cat handling.
Miss Kaitlin Parson (31 Dec 2017)
That was great!!
Miss Balko Wendy E. (31 Dec 2017)
I enjoyed this webinar- it was very informative. I gained lots of knowledge I can take back to my practice to help my cat clients be less stressed and make it easier on both of us.
Haroutun Aruchyan (30 Dec 2017)
very helpful
Adam Kee (29 Dec 2017)
audio quality is poor, slides don't display most of the things talked about
Stephanie Lidholm (26 Dec 2017)
This course was very helpful since we all deal with quite a few fearful cats. Definitely recommend it
Amber Garner (26 Dec 2017)
Very educational course, practical, helpful videos
Dr Stephani Hautau DVM (23 Dec 2017)
This course offered helpful tips on improving both feline handling and stress levels, as well as tips for clients to try at home to help promote a more contented cat.
Ms Jodi Kublin CVT (21 Dec 2017)
good information
Ms Amanda Spires CVT (13 Nov 2017)
I really enjoyed the session; lots of great ways to improve. Unfortunately, I am unable to finish the Evaluation Stmt and therefore unable to view my certificate because I am unable to edit the mandatory field "License Number."
Ms Stephanie Voelker (6 Nov 2017)
very helpful information
Mrs Crystal Gerarden (6 Nov 2017)
very informative
Miss Sarah Ashauer (31 Oct 2017)
A lot of good techniques to help with fearful cats!
Angie Trapp (19 May 2017)
Great information I learned a lot about fearful cats.
Mrs Alana Campbell RVT (16 May 2017)
Awesome! Cannot wait to apply what I learned to feline patients.
Ms candice gallart lvt (14 May 2017)
Very detailed and helpful for practice
Mrs Cheryl Cragg (6 May 2017)
Thank you for having these courses available online.
Dr Andrew Waymire DVM (9 Apr 2017)
The information and presentation were exceptional. There were audio issues around the first 1/3-- I maybe around slide 25?-- that were present in about 4 or 5 slides, where the presenter could not be heard for large portions, but otherwise this was a fantastic course. I also had a concern with one of the questions on the exam-- I may have missed the subtle distinctions, but the question was related to the best way to appraoch the cat. Three of them said "come from behind or the side." One I counted off becaues it said always start from the back and go forward, when in reality we should be flexible and start at the least painful area. The other two were very similar, but one indicated that approaching from the side would make the cat aware of your presence but you would not "be a threat"-- which seemed wrong, because in reality you may be less of a threat but probably not "no threat." The other said to only handle when necessary, which seemed reasonable, although I understand some stroking of the head and neck can be beneficial.
Ms Jennifer Duke (7 Apr 2017)
This was a very useful course. I didn't know there were other ways to calm cats down or how to restrain but not make the cats uncomfortable. This course was informative and went at a nice pace.
kaeley scott (6 Apr 2017)
Mrs Sarah Lodl CVT (3 Apr 2017)
Great information! I would have preferred a faster speed of delivery.
Alexandra Beall (30 Mar 2017)
This is a very good presentation on the least stressful ways to handle a cat that comes into the clinic. I think it could be beneficial to take it a step further and discuss the antagonistic cat that comes into the clinic where the nice approaches have been tried, but that cat is severely opposed to handling.
Britta May (29 Mar 2017)
Mrs Samantha Maietta (29 Mar 2017)
Dr Peggy Miyasaki DVM (21 Mar 2017)
all practitioners need to see this
Ms Emily Peden RVT (28 Feb 2017)
Great information on feline handling
Ms Kristi Williams LVT (28 Feb 2017)
I learned a few better ways to handle a cat and look forward to using them.
Dr Mary Kloer DVM (24 Feb 2017)
Good review of feline friendly handling.
Dr Kendi Horner DVM (24 Feb 2017)
Very helpful, I will be putting some of these tips to good use
Dr Sid Gustafson DVM (19 Feb 2017)
Thank you! Horses and cats share many behavioral traits and handling strategies!
Miss Arica Cayton CVT (15 Feb 2017)
Course was great. Thank you.
Dr Karen Mikols DVM (14 Feb 2017)
very good, helpful
Mrs Amy Short-Jones CVT (8 Feb 2017)
This webinar included many picture examples and great tips to improve our handling of feline patients.
Ms Summer Miner (7 Feb 2017)
Miss Julia Snyder RVT (6 Feb 2017)
I thought it was a very good CE. Covered some of the things I already knew and also gave me ideas to make the practice I work out more feline friendly.
Mrs Miranda Jensen RVT (5 Feb 2017)
This was my first Webinar, and I found it very helpful
Mrs Heather Downes (2 Feb 2017)
A very thorough summary of cat behaviour, and I feel better-equiped to handle cats successfully in the clinic
Mrs Tracy Morante (26 Jan 2017)
I absolutely loved this!
Dr Suzanne Slagel (26 Jan 2017)
Very good & thorough review.
Mrs Hannah Zimmerman (25 Jan 2017)
Very good!!
Dr Mary Cho (24 Jan 2017)
This is a must lecture for a 100% dog person like me. Very detailed information but not boring at all!
Dr Debra Burkholder-Closurdo DVM (22 Jan 2017)
A very thorough review of the subject.
Sarah Grote (22 Jan 2017)
Very useful information.
Ms Leila Mussa RVT (20 Jan 2017)
Great info, a little repetitive on some things
Mrs Carly Kavanagh RVN (20 Jan 2017)
Very Useful E-learning, cat handling/stress/fear often gets overlooked in busy veterinary practices, Great perspective and bigger picture of combining factors causing stress and fear. Recommneded
Dr Robert Wiegert (19 Jan 2017)
Valuable content, helpful tips for daily use.
Dr Dorian Sylvestre DVM, BSC (14 Jan 2017)
excellent course
Dr Rambabu Sambangi DVM (8 Jan 2017)
Good information
Mrs Shauna Behling MA (7 Jan 2017)
Excellent course.
Mrs Mary Esterhammer-Fic (7 Jan 2017)
I got a lot out of this course. I love cats but have never really felt confident with fearful/fractious cats. I have been a tech for a number of years and the vets at my practice are great with cats, but there were a lot of tips in this course that can be very useful to everyone. Thanks! This was well-organized, clear and interesting.
Mrs Jennifer Johnson BSc. RVT (6 Jan 2017)
Quite informative. For those of us that have a natural ability to read and handle cats it is helpful for us to realize and verbalize things that we instinctively knew. It is also a terrific way to introduce vets and technicians that are new to or uncomfortable with feline handling.
Mrs Denise Dobrowolski (6 Jan 2017)
Very interesting and informative.
Dr Michael Fixler (30 Dec 2016)
great course
Mr David Dailey (26 Dec 2016)
Thanks for the course, it was very informative.
Dr Thomas Pasdo (9 Dec 2016)
Good course. Picked up a few helpful hints.
Dr Barbara Fanning DVM (7 Dec 2016)
Very informative but we had difficulty understanding her words. The entire presentation sounded muffled.
Ms Kathleen Smith RvT (5 Dec 2016)
I am newly working with cats and learned quite a few new approaches to cat handling. thanks
Bill Hah (4 Dec 2016)
This topic is very important to a cat patient. It will reduce a lot of stress on the care takers in the cat hospital. It was truly good lectures to take. I learn a lot out of it. Thanks so much.
Ms Kristina Carrick (2 Dec 2016)
I learned some things about handling cats and I will try them at work.
Dr Francesca Griffin DVM (30 Nov 2016)
This course provided numerous tips / suggestions on how to minimize stress when examining cats. Thank you.
Dr Hannah Findlay DVM (28 Nov 2016)
Very helpful.
Mr Geoffrey DeShazer (17 Nov 2016)
This was very informative and helpful to how both Vets, techs and owners can contribute to cat friendly visits to the hospital.
Mrs Lisa Cisler (17 Nov 2016)
Very good information.
Dr Robert Stein DVM (12 Nov 2016)
Really important aspect of practice!
Dr Nile McGhie (6 Nov 2016)
Fantastic goals/standards of care to strive for, can't wait to share with my team!
Ms Kristiana DellaPosta CVT (3 Nov 2016)
if the links posted in slides could be active for automatic redirection to particular information
Dr Ileana Rivera-Mujica (2 Nov 2016)
excellent guide for handling cats


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