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Improve Client Experiences in Your Practice with the Help of a CXO

Improve Client Experiences in Your Practice with the Help of a CXO

Improve Client Experiences in Your Practice with the Help of a CXO

Dr Louise Dunn
Dr Louise Dunn

$20.00 $ 20.00 $ 20.00

$20.00 $ 20.00 $ 20.00

$ 20.00 20.00 20.00
20.00 $ 20.00 20.00 20.00
Normal Price: $20.00 $20.00


Launch date: 13 Nov 2016
Expiry Date:

Last updated: 05 Jun 2021

Reference: 167042

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Every one of us has, at some point, read an article or book, or attended a seminar on client compliance / bonding / experience. We find it easy to bond with pets and treat what ails them, but dealing with human attached to the pet is not only complex, it can be downright overwhelming. Perhaps we can grab a few pointers from hospitals that treat humans. They are focusing on the patient experience and putting someone in charge of changing the experience – the Chief Experience Officer.


Upon completion of this course, the student should be able to:
Objective 1:
Determine the type of experience you want to have in your practice
Objective 2:
Develop a Client Experience Officer position to focus on your clients, patients and team members
Objective 3:
Include and Involve employees in the ‘experience’ culture
Dr Louise Dunn

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Dr Louise Dunn

Louise is a renowned award winning speaker, writer, and consultant. She brings over 40 years of in the trenches experience and her business education to veterinary management. Louise is founder and CEO of Snowgoose Veterinary Management Consulting. SVMC works with veterinarians who want to develop a strategic plan that consistently produces results. Most recently, Louise received the Life Time achievement Award in January 2016.

Besides all aspects of practice management and mentoring, Louise’s passions include her husband Joel, Zuri the wonder English mastiff, kayaking, opera, and New England Patriot’s football.

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