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Managing Difficult Patients

Managing Difficult Patients

Managing Difficult Patients

Grant Simic, BMedSci & Susan Larsen, BA
Grant Simic, BMedSci & Susan Larsen, BA
on behalf of Astute Doctor Education Inc

$79.00 $ 79.00 $ 79.00

$ 79.00 $ 79.00 $ 79.00
$ 79.00 $ 79.00 $ 79.00
Normal Price: $79.00 $79.00

Review:

Launch date: 26 Oct 2017
Expiry Date:

Last updated: 26 Nov 2019

Reference: 185060

This course is no longer available

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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Description

Transform a difficult interaction into a productive dialogue, understand psychological drivers of difficult behaviors, and improve patient experience. This interactive online course shows how to strategically manage difficult encounters, avoid responses that worsen difficult interactions, and overcome difficult behaviors.

Objectives

On completion of this course, the learner will be able to:
1. Recognize difficult patient encounters

2. Identify characteristics of 7 difficult patient types

3. Use collaboration with difficult patients

4. Identify when empathy will improve a difficult interaction

5. Appropriately adjust the power balance in the relationship

6. Use effective strategies for each difficult patient type

7. Confidently conduct interactions with difficult patient
Grant Simic, BMedSci & Susan Larsen, BA

Author Information Play Video Bio

Grant Simic, BMedSci & Susan Larsen, BA
on behalf of Astute Doctor Education Inc

Astute Doctor Education, Inc. is a California-based, global education company that helps physicians communicate better with patients, enhancing the patient experience. Our courses combine evidence-based medicine with best-practice adult learning techniques to teach practical skills that physicians can immediately incorporate into daily practice.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Accreditation Council for Continuing Medical Education (ACCME)
  • 2.00 Credits

Faculty and Disclosures

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