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Learning from Complaints

Learning from Complaints

Learning from Complaints

Ricky Bell
Ricky Bell
on behalf of Health Education England

$12.70 $ 12.70 $ 12.70

$ 12.70 $ 12.70 $ 12.70
$ 12.70 $ 12.70 $ 12.70
Normal Price: $12.70 $12.70


Launch date: 14 Mar 2018
Expiry Date:

Last updated: 06 Nov 2019

Reference: 187272

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This session considers leadership methods for the handling of complaints arising from healthcare. It looks at why these complaints are made, how they are dealt with and how they can be used to improve practice. This session also supports the development of leadership in clinical settings.


By the end of this session you will be able to:
● Describe types and sources of complaints
● Describe common reasons for complaints being made
● Explain how information from complaints can be used to improve services and individual performance
● Identify and critique local processes for handling and managing complaints
● Identify any areas for future personal development arising from the module
● Demonstrate your contribution to leadership by identifying ways the service can constructively use complaints
Ricky Bell

Author Information Play Video Bio

Ricky Bell
on behalf of Health Education England

Ricky is an Academic Clinical Fellow in Medical Education, Based at Leicester Royal Infirmary

Ricky Trained at Leicester University and post graduate training within the east midlands deanary. He is currently undertaking a Masters in Medical Education at Nottingham University.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Health Education England
  • 0.50 Units -
    Exam Pass Rate: 60

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