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Communication at the End of Life

Communication at the End of Life

Communication at the End of Life

Deirdre Brunton and Lynn Dunne
Deirdre Brunton and Lynn Dunne
on behalf of Health Education England

$30.00 $ 30.00 $ 30.00

$ 30.00 $ 30.00 $ 30.00
$ 30.00 $ 30.00 $ 30.00
Normal Price: $30.00 $30.00


Launch date: 19 Jun 2018
Expiry Date:

Last updated: 11 Aug 2019

Reference: 190117

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This session aims to develop an understanding of basic communication skills which will facilitate sensitive communication when supporting patients and those identified as important to them. This session also highlights the skills required to break bad news in your role as a paramedic as well as the importance of caring for oneself when being continually exposed to complex communication scenarios.


By the end of this session you will be able to:
• Recognise the principals of good communication in end of life/palliative care
• Describe the consequences of poor communication skills
• Identify what prevents people sharing worries, fears and beliefs
• Recognise communication challenges such as breaking bad news
• Recognise how a communication model can offer a framework of support when having difficult conversations
• Identify key interpersonal skills required for complex communication
• Recognise the importance of caring for ourselves when exposed to complex and difficult conversations
Deirdre Brunton and Lynn Dunne

Author Information Play Video Bio

Deirdre Brunton and Lynn Dunne
on behalf of Health Education England

Deirdre Brunton
Macmillan Cancer Care Facilitator

Deirdre Brunton (RGN, MSc Clinical Oncology, BSc (Hons) Cancer Care, PostGrad Cert Education (NMC Approved), PostGrad Cert TYA Cancer Care (Merit)) is a nurse with a career in nursing for 32 years and specifically in cancer care related roles for 26 years. Her main areas of clinical expertise has been in haematology, bone marrow transplantation, paediatric research, and palliative care working as a Clinical Nurse Specialist. She moved to education as a Clinical Education Facilitator and Associate Lecturer focusing mainly on cancer awareness education and delivering a Communication Skills Training Model for 6 years at University Hospitals Foundation Trust, Bristol. Deirdre took on the role of the first Teenager and Yong Adult (TYA) with Cancer, Lead Nurse for Bristol and South West of England setting up a TYA service over a period of 4 years. Deirdre left her role in cancer care and joined NHS Direct and then South West Ambulance Service as a Clinical Nurse Advisor undertaking triage assessment for 3 years prior to being seconded to the role of Macmillan Cancer Care Facilitator (North Division). Deirdre is particularly passionate about providing communication skills training to support all healthcare professionals exposed to difficult conversations.

Lynn Dunne M.A.; RGN; RNT
Macmillan Cancer Care Facilitator (west division) SWASfT

Lynn is a registered nurse with over 30 years experience in senior management, organisational development and education. She worked at national level as part of the National Clinical Governance Support Team supporting acute, primary care and ambulance services Trusts.

Her main area of clinical expertise is the management of long-term conditions, particularly palliative and end of life care.

Her specialist fields are law and medical ethics informed consent and advance care planning.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Health Education England
  • 0.50 Units -
    Exam Pass Rate: 60

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