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How to Handle Patients’ Questions and Concerns

How to Handle Patients’ Questions and Concerns

How to Handle Patients’ Questions and Concerns

Alison Conner
Alison Conner
on behalf of Health Education England

$30.00 $ 30.00 $ 30.00

$ 30.00 $ 30.00 $ 30.00
$ 30.00 $ 30.00 $ 30.00
Normal Price: $30.00 $30.00

Review:

Launch date: 17 Aug 2018
Expiry Date:

Last updated: 21 Aug 2018

Reference: 191894

This course is no longer available

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This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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Description

This session will assist you with developing the knowledge and skills to respond sensitively to patients' questions and concerns about advance care planning and handle any misunderstandings. This session was reviewed by Helen Merlane, Zoe Booth and Christina Faull and last updated in June 2015.

Objectives

By the end of this session you will be able to:
Identify ‘typical’ patient questions and concerns about advance care planning and strategies for responding to these
Recognise cues which indicate that the patient is becoming distressed and finding it difficult to cope with what is being discussed
Describe how to draw the advance care planning (ACP) conversation to a close
Alison Conner

Author Information Play Video Bio

Alison Conner
on behalf of Health Education England

Nurse Consultant at Hartlepool Hospice

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Health Education England
  • 0.50 Units -
    Exam Pass Rate: 60

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