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Challenging Communication With Colleagues

Challenging Communication With Colleagues

Challenging Communication With Colleagues

Pauline Dand
Pauline Dand
on behalf of Health Education England

$30.00 $ 30.00 $ 30.00

$ 30.00 $ 30.00 $ 30.00
$ 30.00 $ 30.00 $ 30.00
Normal Price: $30.00 $30.00

Review:

Launch date: 17 Aug 2018
Expiry Date:

Last updated: 11 Aug 2019

Reference: 191936

This course is no longer available

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Description

This session examines the reasons why challenging communication with colleagues takes place, especially when dealing with patients approaching the end of their lives, and the most effective approaches to handling these situations. This session was reviewed by Pauline Dand and Christina Faull and last updated in June 2015.

Objectives

By the end of this session you will be able to:
Evaluate the reasons why colleagues appear antagonistic or disruptive when involved with patients approaching the end of their life
Recognise the feelings that challenging communication with colleagues creates in yourself, and the behaviours that may result
Evaluate the effect that difficult communication with colleagues has on team working and patient care
Develop the communication skills to manage challenging situations with colleagues who are hostile or difficult Identify when challenging communication with colleagues might be perceived as bullying or harassment
Pauline Dand

Author Information Play Video Bio

Pauline Dand
on behalf of Health Education England

Pauline Dand is a consultant in palliative medicine at Pilgrims Hospices in East Kent, Canterbury.

She originally trained for a career in general practice before switching to specialise in palliative medicine. Her interests include communication skills, end of life care in non malignant disease and education in palliative care.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Health Education England
  • 0.25 Units -
    Exam Pass Rate: 60

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