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Communication Skills

Communication Skills

Communication Skills

Jonathan Silverman
Jonathan Silverman
on behalf of Health Education England

$30.00 $ 30.00 $ 30.00

$ 30.00 $ 30.00 $ 30.00
$ 30.00 $ 30.00 $ 30.00
Normal Price: $30.00 $30.00


Launch date: 22 Aug 2018
Expiry Date:

Last updated: 10 Aug 2020

Reference: 192110

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This session deals with the interrelationship between consultation models and communication skills. It introduces the Calgary-Cambridge guides as an example of both structure and skills and examines the problem of delineating all the skills. This session was reviewed by Sally Higginbottom and last updated in June 2014.


By the end of this session you will be able to:
Discuss the importance of specific communication skills in improving your clinical practice
Identify the interrelationship between models and skills
Explain that communication is outcome-based and that skills enable you to achieve your and your patient's objectives
Describe the Calgary-Cambridge guides as an example of a model that combines both structure and detailed skills
List the advantages and disadvantages of a skills-based approach to communication learning and discuss the need for experiential learning of communication skills
Jonathan Silverman

Author Information Play Video Bio

Jonathan Silverman
on behalf of Health Education England

Jonathan Silverman is honorary visiting senior fellow and until recently was Associate Clinical Dean at the School of Clinical Medicine, University of Cambridge. From 1999 to 2014 he was Director of Communication Studies for the undergraduate curriculum in Cambridge which now involves over 700 half day small group sessions per year.

Dr Silverman is best known as one of the authors of the Calgary-Cambridge Guides to the Medical Interview, which provide a framework for describing the medical interview and incorporate a comprehensive set of skills referenced to the current evidence.

He has also co-authored two companion books with Suzanne Kurtz and Julie Draper - ’Teaching and Learning Communication Skills in Medicine’ and ’Skills for Communicating with Patients’.

In 2005, he founded the UK Council for Communication Skills Teaching in Undergraduate Medical Education which represents all 33 UK medical schools. Dr Silverman was previously chair of tEACH, the teaching committee of the European Association of Communication in Healthcare (EACH) and is now President of EACH.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Health Education England
  • 0.50 Units -
    Exam Pass Rate: 60

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