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Encouraging Feedback and Using it

Encouraging Feedback and Using it

Encouraging Feedback and Using it

Pamela Hampson and Marilyn Thirlway
Pamela Hampson and Marilyn Thirlway
on behalf of Health Education England

$30.00 $ 30.00 $ 30.00

$ 30.00 $ 30.00 $ 30.00
$ 30.00 $ 30.00 $ 30.00
Normal Price: $30.00 $30.00

Review:

Launch date: 06 Sep 2018
Expiry Date:

Last updated: 03 Mar 2020

Reference: 192541

This course is no longer available

Exam is embedded in the course
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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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Description

This session focuses on how to encourage and use effective feedback. It demonstrates the skills of active listening which are used to ensure that you and the speaker fully understand each other. The strategies of appreciative questioning and the methods for checking understanding are covered. Once you have looked at how to receive feedback, the session then shows how it can be used to put things right.

Objectives

By the end of this session you will be able to:
• Receive meaningful feedback and use it effectively
• Apply the skills of active listening
• Use appreciative questioning techniques in response to feedback
• Use feedback in order to put things right
Pamela Hampson and Marilyn Thirlway

Author Information Play Video Bio

Pamela Hampson and Marilyn Thirlway
on behalf of Health Education England

Pamela Hampson -
Pamela Hayward-Sampson is the Assistant Director of Nursing at York Teaching Hospital NHS Foundation Trust.

Marilyn Thirlway -
Marilyn Thirlway is Head of Patient Experience at York Teaching Hospital NHS Foundation Trust.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Health Education England
  • 0.25 Units -
    Exam Pass Rate: 60

Faculty and Disclosures

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