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Prioritizing Patient Needs for Licensed Clinical Staff

Prioritizing Patient Needs for Licensed Clinical Staff

Prioritizing Patient Needs for Licensed Clinical Staff

Sheila Richmeier, MS, RN, FACMPE
Sheila Richmeier, MS, RN, FACMPE
on behalf of Remedy Healthcare Consulting, LLC

$30.00 $ 30.00 $ 30.00

$30.00 $ 30.00 $ 30.00

$ 30.00 30.00 30.00
30.00 $ 30.00 30.00 30.00
Normal Price: $30.00 $30.00


Launch date: 24 Mar 2017
Expiry Date:

Last updated: 18 Apr 2020

Reference: 175896

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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This course will explore various ways to for licensed clinical staff to communicate with patients including collecting and documenting patient information and prioritize the patient’s needs. This course is structured to make you an active participant in demonstrating the ability to think about what the patient is stating, and determining the best way to document and communicate the priority level of the information provided.


On completion of this course the learner will be able to:
• Shows skills in evaluating and disposition of patient phone calls
• Demonstrate ability to collect patient information about a specific problem, analyze and take action
Sheila Richmeier, MS, RN, FACMPE

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Sheila Richmeier, MS, RN, FACMPE
on behalf of Remedy Healthcare Consulting, LLC

Sheila Richmeier, MS, RN, FACMPE has over 30 years of healthcare experience in medical practice management and clinical operations.
Throughout her career, Sheila has managed clinical staff, provided oversight for business, financial and clinical aspects of a medical office and provided key insights in various consulting projects. Drawing upon diverse hospital, home health, and primary and specialty care experiences, Sheila provides practical efficiency solutions to medical offices and has exceptional insight in translating concepts, policy and information into operationalized action within the practice. She is also well known for her unique abilities as a workshop instructor and group facilitator, leading medical office staff in peer to peer presentation and networking sessions.
She has worked with primary care practices across the country specializing in practice redesign and PCMH transformation, leading efforts for the Maryland Multi-Payer Pilot Program, Delaware state transformation effort and Nebraska Chronic Disease work. Sheila brings a tremendous amount of expertise in the areas of operationalizing grants focused on primary care; clinical practice redesign to achieve standardized and complementary healthcare delivery and payment structure; PCMH transformation and recognition assistance; teaching, demonstrating and assisting practices with quality improvement methodologies; analyzing and institutionalizing team based care structure; and developing and delivering workforce education.
She is the author and co-author of multiple books and publications, and the instructional designer and lead writer for over 50 online educational courses dedicated to increasing the competency and application of knowledge for medical office staff through retention and application strategies built into the rapid learning e-courses.
Sheila has her Masters in Nursing from the University of Kansas along with her Fellowship from the American College of Medical Practice Executives and Board Certification from American Nurses Credentialing Center for Ambulatory Care Nursing. She resides in Kansas City with her husband.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Kansas State Board of Nursing (KSBN)
  • 1.00 Hours -
    Reference: LT0293-0615

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