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Visualizing the Patient Experience Using an Agile Framework

Visualizing the Patient Experience Using an Agile Framework

Visualizing the Patient Experience Using an Agile Framework

Chris Mitchell
Chris Mitchell
on behalf of Healthcare Information and Management Systems Society

$30.00 $ 30.00 $ 30.00

$30.00 $ 30.00 $ 30.00

$ 30.00 30.00 30.00
30.00 $ 30.00 30.00 30.00
Normal Price: $30.00 $30.00

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Launch date: 02 Jan 2019
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Last updated: 13 Dec 2020

Reference: 193182

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Description

As the US healthcare market has shifted from a fee-for-service to a pay-for-performance reimbursement model, patient experience survey ratings are under more scrutiny than ever. Performance is not only positively correlated to financial performance and health outcomes - it can also shape perceptions that drive customer loyalty. As a result, hospitals have devoted considerable time and expense to measuring, reporting and improving their patient experience ratings. Unfortunately, most vendor-supplied reporting tools do not address the very diverse and specific needs of their consumers. This session will discuss how to maximize the potential of your patient experience survey data by applying data visualization techniques and an Agile development framework.

Objectives

Explain how to maximize the analytical potential of patient experience survey data by gaining access to disaggregated response data
On completion of this course, the learner will be able to explain how to maximize the analytical potential of patient experience survey data by gaining access to disaggregated response data.
Develop an extraction method and a database schema to store patient experience survey data
On completion of this course, the learner will be able to develop an extraction method and a database schema to store patient experience survey data.
Formulate a selection of key metrics for display on a dashboard using an Agile development framework
On completion of this course, the learner will be able to formulate a selection of key metrics for display on a dashboard using an Agile development framework.
Apply sound data visualization principles to produce an effective, attractive and interactive patient experience dashboard
On completion of this course, the learner will be able to apply sound data visualization principles to produce an effective, attractive and interactive patient experience dashboard.
Chris Mitchell

Author Information Play Video Bio

Chris Mitchell
on behalf of Healthcare Information and Management Systems Society

Chris Mitchell joined the University of Virginia Health System (UVA) as a Senior Business Intelligence Developer in April 2016. He creates data visualization applications in Tableau and complex reporting solutions with Microsoft SQL Server that typically use electronic health records (EHR) sourced from Epic. Prior to joining the UVA Health System, Chris was a management consultant for 12 years. He has provided a variety of forensic data analysis, financial modeling and software services to clients in the automotive, manufacturing, defense, healthcare and pharmaceutical industries. Chris has also developed data analytics and litigation support solutions for healthcare clients involved in damages disputes, insurance recovery disputes and fraud investigations. He is proficient in various analytical, visualization and data warehousing applications including Microsoft SQL Server, R, Tableau and Access.

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