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Establishing Your Professional Identity - Module D: Conflict Resolution & Negotiation Skills

Establishing Your Professional Identity - Module D: Conflict Resolution & Negotiation Skills

Establishing Your Professional Identity - Module D: Conflict Resolution & Negotiation Skills

Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP and Barbara Leach, RN, BSN, MS
Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP and Barbara Leach, RN, BSN, MS
on behalf of Athena Forum Institute

$20.00 $ 20.00 $ 20.00

$20.00 $ 20.00 $ 20.00

$ 20.00 20.00 20.00
20.00 $ 20.00 20.00 20.00
Normal Price: $20.00 $20.00

Review:

Launch date: 15 Jan 2019
Expiry Date:

Last updated: 21 Sep 2021

Reference: 193300

TIming: null

Maximum Attendees:

Places Left: 0

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Exam is embedded in the course
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Latest User Comments

Ms RHODA MUTWII BSc (19 Sep 2021)
educative
ERIC MUGWERU BSc (17 Sep 2021)
Good
WILFRED ONTIRI BSc (5 Sep 2021)
very interesting and educative

I would like to...

Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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Description

The purpose of the Establishing Your Professional Identity course is to apply evidence-based grounding skills to bridge the gaps in the learners’ knowledge, skills and practice about Critical Thinking, Emotional Intelligence, Conflict Resolution & Negotiation, Leadership & Collaboration, and Interacting with Difficult Individuals in order to assure a strong professional presentation which will enable the learners to intervene and support the efforts of other transdisciplinary team members. Each of these topics are covered sequentially in Modules A through F.

Establishing one’s professional identity also consists of intangible attributes of our personality. We’re reminded of that key list of things that money can’t buy:

1. Manners
2. Morals
3. Respect
4. Character
5. Common Sense
6. Trust
7. Patience
8. Class
9. Integrity
10. Love

Objectives

Discuss the nature and consequences of conflict
After completing this module, the case manager will be able to discuss the nature and consequences of conflict
Identify conflict resolution as an essential skill
After completing this module, the case manager will be able to identify conflict resolution as an essential skill
Describe strategies for conflict resolution
After completing this module, the case manager will be able to describe strategies for conflict resolution
Explain why negotiation skills are essential
After completing this module, the case manager will be able to explain why negotiation skills are essential
Discuss strategies for conducting negotiations
After completing this module, the case manager will be able to discuss strategies for conducting negotiations
Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP and Barbara Leach, RN, BSN, MS

Author Information Play Video Bio

Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP and Barbara Leach, RN, BSN, MS
on behalf of Athena Forum Institute

Ellen Fink-Samnick served as the Director of Social Work Education at Athena Forum Institute® for approximately seven years until her resignation in June 2018. Throughout her tenure, Ms. Fink-Samnick shared her social work and case management knowledge and professional expertise to programs with the Athena Forum Institute® both as a Planning Committee member, Course Director and as a Contributing Faculty member

Ms. Fink-Samnick is a popular presenter on case management issues and a published author with articles in diverse journals. With Teresa Treiger, she co-authored the book COLLABORATE® for Professional Case Management: A Universal Competency-Based Paradigm.

Ms. Fink-Samnick's focus spans roles as a professional speaker, an educator, mentor, author and regulatory specialist. Her passion is evident whether serving as Adjunct Faculty for George Mason University's College of Health & Human Services, Licensure Portability expert, Case Management Mentor, Moderator on Social Media for Ellen's Ethical Lens©, Editorial Board Member for Lippincott's Professional Case Management, Trainer for the National Association of Social Workers of Virginia or Clinical Social Work Supervisor.

Ms. Fink-Samnick was elected to the Case Management Society of America (CMSA) Board of Directors in 2017 and has served in numerous leadership roles for CMSA and the National Association of Social Workers (NASW). She is a contributor to CMSA's Career & Knowledge Pathways Project and Co-Facilitator of their Social Work/Behavioral Health Community of Practice. Ellen served as a Commissioner for the Commission for Case Manager Certification and past Chair of their Ethics & Professional Conduct Committee.

Ellen is a Board Certified Case Manager, Licensed Clinical Social Worker and a Certified Rehabilitation Provider.

Director of Nursing Education: Responsible for the content and process for designing and developing education programs and assuring they are compliant with Nurse licensure and certification requirements. Responsible for advising and mentoring team members on all processes to assure compliance. Lead Nurse Planner for ANCC Provider Unit.

Owner/ Consultant: Individual contracts for consultation primarily on education requirements for Nursing, Physician and Interdisciplinary teams.

Clinical Education Specialist – Sutter Health University: Responsible for planning, coordinating, designing, implementing and evaluating Sutter Health clinical content. In addition participate in the design, architecture and development of classroom, e-learning content and educational programs of clinical base. Scope includes both Nurses and Physicians and all clinical staff. In addition responsible for continuing education compliance with all regulatory agencies. IMQ, ANCC, BRN, BBS.

Director of Case Management: Responsible for administration/ operations for Case Management Departments at 3 Acute Care Hospitals. Case Management functions were Utilization Review; Discharge Planning; Documentation assurance; Denial Management. My Educational focus was on standardized goal and objective driven orientation of new employees, implementation of Inter Qual, Midas CERMe and ECIN (Alsripts) software and standardized use through the region acute care case management.

Director of Nursing Resources: Responsible for the management of Nursing Administration for two large facilities, and management of a large per diem / on call nursing pool. As Director I was responsible to design and roll out several education programs around the implementation of software to modify practice and to translate ongoing programs for acute care staff to self learning modules for per diem and on call staff. The scope of this was for every level from entry level employee to nursing administration leader.

Other Experiences:

San Juan Unified School District
Adult Educator

2 years faculty – primary education responsibility was program for Health Unit Coordinator
Educational Associates
Owner/ General Partner

Responsible for curriculum development and instruction for classes contracted by institutions and businesses.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • American Nurses Credentialing Center (ANCC)
  • 2.25 Hours
  • California Board of Registered Nursing (CBRN)
  • 2.25 Hours

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:

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User Reviews (3)

Go Back
Ms RHODA MUTWII BSc (19 Sep 2021)
educative
ERIC MUGWERU BSc (17 Sep 2021)
Good
WILFRED ONTIRI BSc (5 Sep 2021)
very interesting and educative

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