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Client Satisfaction

Client Satisfaction

Client Satisfaction

Laura Conn, CVT, CVPM
Laura Conn, CVT, CVPM
on behalf of VetMedTeam

$106.80 $ 106.80 $ 106.80

$106.80 $ 106.80 $ 106.80

$ 106.80 106.80 106.80
106.80 $ 106.80 106.80 106.80
Normal Price: $106.80 $106.80


Launch date: 03 Sep 2015
Expiry Date:

Last updated: 23 May 2017

Reference: 160588

TIming: null

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Places Left: 0

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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Communicating with clients and with fellow team members can be an extremely frustrating part of veterinary medicine. In fact, when a breakdown in communication with either party occurs, team members are more likely to experience poor job satisfaction, ultimately resulting in job burnout.

It is important to learn how to view everyone, team members included, as a client, further enhancing relationships both professionally and personally. Every veterinary team member will benefit as they learn how to communicate clearly and professionally. Techniques made available will help decrease employee stress and job turnover, while enhancing client relationships and building client retention, all of which help the practice continue to grow.


On completion of this course the learner will be able to:
1. Discuss the basics of providing high quality client service
2. Explain why cooperation between team members and clients can lead to team satisfaction as well as client satisfaction
3. Develop problem solving skills
4. Outline the importance of client feedback and explain how it plays an essential role in client satisfaction
5. Convey how the appropriate attitude over the phone can affect client relations
6. Give examples of good listening skills and explain why they are critical components of positive communication
Laura Conn, CVT, CVPM

Author Information Play Video Bio

Laura Conn, CVT, CVPM
on behalf of VetMedTeam

Laura grew up in Cheyenne, WY and started her career in veterinary medicine in 1988. She began her journey as a volunteer in a small animal and wildlife practice. Over the next 25 years, she held every position in a veterinary clinic, including receptionist, technician, and practice manager.

Laura attended Bel-Rea Institute of Animal Technology and received her degree as a Certified Veterinary Technician. In 2012, after completing a practice management program through St. Petersburg University, she earned the designation as a Certified Veterinary Practice Manager. Laura is currently working as a technician/practice manager for a mobile veterinary clinic.

In 2012, Laura started the Veterinary Technician Association of Cheyenne to encourage local technicians to share their knowledge and obtain further continuing education hours. Laura is a member of the Colorado Association of Certified Technicians, Veterinary Hospital Managers Association, and the Veterinary Technician Association of Cheyenne. She is married and has three daughters. Laura and her family are entertained by the daily antics of their labs Charlie and Le Doux.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • AAVSB-Registry of Approved Continuing Education (RACE)
  • 0.25 Hours -
    Exam Attempts: 3
    Exam Pass Rate: 70

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