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Change Management: One Year To A More Successful Practice

Change Management: One Year To A More Successful Practice

Change Management: One Year To A More Successful Practice

Laura Conn, CVT, CVPM
Laura Conn, CVT, CVPM
on behalf of VetMedTeam

$176.01 $ 176.01 $ 176.01

$176.01 $ 176.01 $ 176.01

$ 176.01 176.01 176.01
176.01 $ 176.01 176.01 176.01
Normal Price: $176.01 $176.01


Launch date: 03 Sep 2015
Expiry Date:

Last updated: 23 May 2017

Reference: 160586

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This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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Change. A single word. A single word that many members of the veterinary practice team simply do not want to hear. And often it is the leadership of the practice who are the most resistant to change. Policies and procedures of the past have worked fine for years. Why implement change and induce chaos?

Change can be uncomfortable, stressful, and challenging. But, it is instrumental to the success and longevity of every veterinary practice. Change will only be successful if there is efficient communication within the team. Without proper leadership, any change, big or small, could become problematic.

Change needs to begin with the owners, associates and leaders of the hospital. They need be open to new ideas and willing to implement change. They need understand the importance of team buy-in and the development of a management action plan. Change Management: One Year to a More Successful Practice is a 4-week course that will provide practices with the tools needed to successfully implement change, leading to a stronger practice team and a more successful and rewarding practice.


On completion of this course the learner will be able to:
1. Define change management
2. Identify resistant issues related to change management
3. Develop and implement a Mission, Vision and Values for the practice
4. Differentiate the needs of various generations within the team workforce
5. Develop effective delegation techniques
6. Analyze local practice demographics
7. Implement client surveys
8. Create and implement management and practice culture surveys
9. Develop a management action plan
10. Implement change motivated marketing and branding
Laura Conn, CVT, CVPM

Author Information Play Video Bio

Laura Conn, CVT, CVPM
on behalf of VetMedTeam

Laura grew up in Cheyenne, WY and started her career in veterinary medicine in 1988. She began her journey as a volunteer in a small animal and wildlife practice. Over the next 25 years, she held every position in a veterinary clinic, including receptionist, technician, and practice manager.

Laura attended Bel-Rea Institute of Animal Technology and received her degree as a Certified Veterinary Technician. In 2012, after completing a practice management program through St. Petersburg University, she earned the designation as a Certified Veterinary Practice Manager. Laura is currently working as a technician/practice manager for a mobile veterinary clinic.

In 2012, Laura started the Veterinary Technician Association of Cheyenne to encourage local technicians to share their knowledge and obtain further continuing education hours. Laura is a member of the Colorado Association of Certified Technicians, Veterinary Hospital Managers Association, and the Veterinary Technician Association of Cheyenne. She is married and has three daughters. Laura and her family are entertained by the daily antics of their labs Charlie and Le Doux.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • AAVSB-Registry of Approved Continuing Education (RACE)
  • 0.25 Hours -
    Exam Attempts: 3
    Exam Pass Rate: 70

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