Saving changes...



Taking charge of your client experience – in the lobby

Taking charge of your client experience – in the lobby

Taking charge of your client experience – in the lobby

Dr Steve Kornfeld
Dr Steve Kornfeld

$29.75 $ 29.75 $ 29.75

$29.75 $ 29.75 $ 29.75

$ 29.75 29.75 29.75
29.75 $ 29.75 29.75 29.75
Normal Price: $29.75 $29.75


Launch date: 04 Oct 2016
Expiry Date:

Last updated: 15 May 2021

Reference: 166282

TIming: null

Maximum Attendees:

Places Left: 0

This course is no longer available

Exam is embedded in the course
No preview available
No Exam Available

Latest User Comments

I would like to...

Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

You have null days left.


Taking charge of client experience while they are in the lobby or waiting room is crucial for their overall experience and of their decision to approve all recommended services.


The practice lobby – when clients are deciding whether they can really trust you
The purpose of this course is to continue to elevating the client experience while your clients are transitioning from the phone call to the lobby and from the lobby to the exam room. This is one more stepping stool to prepare your clients to say yes in the exam room, no matter what their pets need. In this presentation you will learn to systematize this part of the client experience and make sure your client feel they have made the right choice coming in.
Dr Steve Kornfeld

Author Information Play Video Bio

Dr Steve Kornfeld

Dr. Kornfeld is a veterinarian in the USA. He is also a certified business and professional coach, a direct marketing expert in veterinary medicine, and a veterinary entrepreneur.
Dr. Kornfeld has authored and co-authored three business books in veterinary medicine:
1. Leading the way to your dream practice, which uses coaching tools to build a successful team and practice.
2. Secrets for Chaos Control in Your Practice, a book that teaches veterinary professionals the concepts of systematizing their operations and careers.
3. Retention marketing for veterinary professionals, which helps practices systematize their marketing programs to achieve a steady flow of clients, ready to approve necessary services.
He has also published numerous articles on success-related topics in veterinary publications in the USA and in South America since 2007.
Dr. Kornfeld is a common speaker in veterinary events in the USA and South America on topics ranging from systematizing practice operations to retention marketing in veterinary practice. Dr. Kornfeld is the co-founder of Vmartec, a company whose vision is to bring veterinary medicine to the new millennium by turning practices into well-run and successful businesses.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:


User Reviews (0)

Go Back


Saving changes...