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Taking charge of the client experience - in between visits

Taking charge of the client experience - in between visits

Taking charge of the client experience - in between visits

Dr Steve Kornfeld
Dr Steve Kornfeld

$29.75 $ 29.75 $ 29.75

$ 29.75 $ 29.75 $ 29.75
$ 29.75 $ 29.75 $ 29.75
Normal Price: $29.75 $29.75


Launch date: 17 Oct 2016
Expiry Date:

Last updated: 22 May 2018

Reference: 166598

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In this session I will discuss how to continue building the client experience when clients are away from the practice. There are tried and true ways to do so in order to keep their loyalty and prepare clients for the next visit.


Improve the experience and the relationship clients have with us while away form the practice
We cannot forget our clients once they have left the practice. The best time to educate our clients is in fact when they are away from the stress of visiting our practice. By providing them with general and specific information that matters to them, we show them how knowledgeable we are and how much we care about them. In this presentation I will show you how to build a consistent client education system.
Dr Steve Kornfeld

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Dr Steve Kornfeld

Dr. Kornfeld is a veterinarian in the USA. He is also a certified business and professional coach, a direct marketing expert in veterinary medicine, and a veterinary entrepreneur.
Dr. Kornfeld has authored and co-authored three business books in veterinary medicine:
1. Leading the way to your dream practice, which uses coaching tools to build a successful team and practice.
2. Secrets for Chaos Control in Your Practice, a book that teaches veterinary professionals the concepts of systematizing their operations and careers.
3. Retention marketing for veterinary professionals, which helps practices systematize their marketing programs to achieve a steady flow of clients, ready to approve necessary services.
He has also published numerous articles on success-related topics in veterinary publications in the USA and in South America since 2007.
Dr. Kornfeld is a common speaker in veterinary events in the USA and South America on topics ranging from systematizing practice operations to retention marketing in veterinary practice. Dr. Kornfeld is the co-founder of Vmartec, a company whose vision is to bring veterinary medicine to the new millennium by turning practices into well-run and successful businesses.

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