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1320 Patient Care Coordinator: Are You Ready For The Challenge (AGD 550)

1320 Patient Care Coordinator: Are You Ready For The Challenge (AGD 550)

1320 Patient Care Coordinator: Are You Ready For The Challenge (AGD 550)

Linda Zdanowicz, CDA, CDPMA
Linda Zdanowicz, CDA, CDPMA
on behalf of American Dental Assistants Association

$31.50 $ 31.50 $ 31.50

$31.50 $ 31.50 $ 31.50

$ 31.50 $ 31.50 $ 31.50
$ 31.50 $ 31.50 $ 31.50
Normal Price: $31.50 $31.50


Launch date: 15 Aug 2016
Expiry Date:

Last updated: 06 Sep 2018

Reference: 164780

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This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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The purpose of this course is to introduce the concept of a patient care coordinator (PCC) to the dental team. The PPC can be a vital and integral team member, enhancing the introduction of new patients into the practice, and facilitating the timely and coordinated progression of treatment for the patient. This course will outline the patient responsibilities, requirements, and interactions with the other team members of the patient care coordinator.


Upon completion of this course, the dental professional should be able to:
Objective 1:
understand how the Patient Care Coordinator (PCC) interacts with the patient during the preclinical consultation.
Objective 2:
identify legal scope of responsibility and limitations during the clinical portion of charting and record gathering.
Objective 3:
discuss existing conditions and possible treatment recommendations that the dentist may suggest.
Objective 4:
review the treatment plan with the patient.
Objective 5:
learn to compile and present information that will facilitate an understanding of the oral condition of the patient and the treatment plan that has been prescribed by the dentist.
Objective 6:
discuss various available financial arrangements.
Objective 7:
track treatment progress and keep both the patient and dental team informed.
Linda Zdanowicz, CDA, CDPMA

Author Information Play Video Bio

Linda Zdanowicz, CDA, CDPMA
on behalf of American Dental Assistants Association

Linda Zdanowicz, CDA, CDPMA was born in Brooklyn, NY and has lived in worked in many areas of the Northeast and Southeast. She began working in dentistry in 1977, with a 14 year hiatus to raise 3 children. She is a contributor to Dental Practice Solutions magazine and has had articles published in Inside Dental Assisting, The Observer, and Dental Economics. Linda received the Journal Award from the American Dental Assistant’s Association in 2010. She has been a lecturer at the Holiday Dental Conference and the Florida National Dental Conference. Linda writes the Exceptional Dental Practice Management blog which can be found at Linda is employed as the practice administrator and chairside assistant for Nigel Morgan, DDS in Hendersonville, NC.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Academy of General Dentistry (PACE)
  • 2.00 Hours -
    Reference: AGD 550

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