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Telephone Triage Risk Management 3

Telephone Triage Risk Management 3

Telephone Triage Risk Management 3

on behalf of Teletriage Systems

$20.00 $ 20.00 $ 20.00

$20.00 $ 20.00 $ 20.00

$ 20.00 20.00 20.00
20.00 $ 20.00 20.00 20.00
Normal Price: $20.00 $20.00


Launch date: 27 Mar 2017
Expiry Date:

Last updated: 06 Sep 2018

Reference: 175939

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This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

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An update for clinicians and managers to avoid patterns of error still evident in malpractice cases involving telephone triage. Case studies illustrate pitfalls such as delay in care, the role of non-clinical staff, as well as evidence-based risk management

Course material includes a slide show with a one-hour audio presentation by Ms. Wheeler. Participants will receive course materials via email after ordering the course online.

Managers: Use this program for in-house update for your staff (without CE hours). Additional CE hours may be obtained by contacting TeleTriage Systems for group rate.


Upon successful completion of the course, the participant will be able to:
1. Describe three common telephone triage errors that can lead to a delay in care or treatment
2. Describe best risk management practices in assessment and documentation
3. Describe two risk management principles specific to telephone triage

Author Information Play Video Bio

on behalf of Teletriage Systems

In addition to being the Founder of TeleTriage Systems, Ms Wheeler has achieved international recognition as a pioneer and expert in telephone triage. She is an accomplished writer, educator, expert witness, researcher and previously developed decision support guidelines with two different software companies.
Ms. Wheeler provides consultation and training to military and governmental organizations, physician offices, clinics, urgent care and emergency departments, HMO call centers and student health centers. She has served as an expert witness in telephone triage since 1995.
Ms Wheeler’s clinical background spans over 30 years, and includes critical care, emergency department and clinic settings. Ms. Wheeler has recent experience as a front-line telephone triage practitioner in a clinical call center in San Francisco.
Ms. Wheeler is the author of Telephone Triage: Theory, Practice, and Protocol Development as well as Telephone Triage Protocols for Adult and Pediatric Populations. She has written for Nursing 97, Journal of Emergency Nursing, and has lectured internationally. She is the founder and chairperson of “Telephone Triage: Essentials for Expert Practice, the first annual, multi-site, national clinical conference on telephone triage from 1994 to 2003. Please click this link to hear Ms. Wheeler’s recent presentation “To Err is Human, To Delay is Deadly” at the 2015 AAACN conference.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

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